eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. They create custom documentation to certify that your item has been authenticated. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. 03-25-2022 This program is terrible. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. How can buyers search for Authenticity Guarantee items? Sneakers specified as customized will not be authenticated. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Refunds and billing for return shipping costs Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. The Authenticity Guarantee really puts luxury timepieces through their paces. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Luckily most scammers arent that smart. Sneakers specified as customized will not be authenticated. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Mainly, the entire top of the shoe that has blatant neon green colors. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. 01:15 PM Even if you have other proof of authentication, we are unable to validate any external evidence. Its not like it was preventable. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Multipoint inspection We take fraud and counterfeits seriously. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. eBay authenticity problems ! If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. 01:16 PM. What items are eligible for eBay Authenticity Guarantee? Some people would complain if a shoe like this was sent back. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Top grading professionals verify every detail of every card. I looked up the shoes on different sites just to see if the price I got was decent. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. Proof of delivery for returned items To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. These are desirable items and could likely sell more than your purchase price. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. There is no opt in or opt out option. Our team of authenticators brings years of industry knowledge to verifying your purchase. Tough judgment call for the authenticator. 08:16 PM eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. View cart for details. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). How it works for ungraded cards. eBay may step in without the buyer asking if the seller didn't respond to the return request. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. It's a rip off. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. When you make a sale, you have to send the item to the authenticator's address provided by eBay. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Single ungraded cards $250+ are eligible for the service at this time. No cost to you eBay covers all costs of the authentication process. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Wow what you received looks like the sole of the shoe not the inside. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. View cart for details. ("free returns" or "buyer pays"). A dialog will open as you type your search terms. Some purchases inspected under Authenticity Guarantee are considered final sale. eBay recently announced Authenticity Guarantee for trading cards. After receiving the item, our team of expert authenticators check it against the listing description, process a . eBay Money Back Guarantee covers most transactions on eBay. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Thank you for buying and selling on eBay. I wonder if people know about dr scholls. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. This program is terrible. The return is treated as if the item didn't match the listing. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. What items are eligible for eBay Authenticity Guarantee? Weird scam that could easily be hidden by a smart scammer. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. For full details, read our eBay Money Back Guarantee policy. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. You find an item with the Authenticity Guarantee badge and purchase it. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Yeah it really is awful. What items are eligible for eBay Authenticity Guarantee? Why can't I see the buyer's shipping address? Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If you open a case right after purchase, of course you'll lose. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. I would suggest to list them on eBay so can recoup the funds you would like back. Purchased on eBay as authentic I made a purchase on ****. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. Are you a buyer looking for more information? How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. The seller responds to the buyer's request. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Welcome to the Buying board! Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Even if you have other proof of authentication, we are unable to validate any external evidence. The eBay Seller Spotlight podcast has launched! Have you even received the item yet?????? If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. 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