Lastly, it will test your communication skills and your ability to speak non-defensively while objectifying the situation. To be hired as a CBSA officer, you will have to complete a situational and role-play interview. Choose a handful of your strengths which align with the requirements of this job. I have never committed a federal-level offense and have not used illegal drugs since 2017. Take it in stride. It will also serve as an indicator of your EQ and your interpersonal skill level. ), be upfront about them. The first option will be automatically selected. That also means that I will report a fellow officer who acts without integrity. If the actor grows increasingly agitated, it will probably evaluate you on your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Your response to this question may vary depending on the role which you are interviewing for. Walk the interviewer through your approach. Firearms safety courses 4. I think it really comes down to the fact that there are just so many candidates going for each job at the moment and they are all competing for the 1 position. You'll need to attain a clearer understanding of what went wrong and identifying any growth opportunities as well. One of my strengths is the ability to be empathetic and understanding of the views of others, the conclusions they come to, and their motivation for reaching the decisions they make.". This letter usually comes after some failed hearing or application the person has made to stay or remain in Canada. They are curious to see whether you truly explore every avenue when dealing with a challenging person. The first steps to handling a difficult decision is by identifying what resources are at your disposal, gathering information, determining a strategy for moving forward, and diving in. Take this opportunity to boast about your merits and talents. ", This is important, for sure! These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, and strong values and ethics. So you would start by introducing the situation you faced and the task at hand. Research their code of conduct in preparation for your CBSA interview. They're interested in learning your style of leadership and how you navigate challenges while motivating those on your team. I do recommend becoming a touch more specific. Among the competencies you may be evaluated on in role-play interviews are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. It is an understanding that the organization exists to serve the needs of Canada and its communities without discrimination. If you have a real-life example to provide, it's a great idea to walk the interviewer through your reaction and the outcome using the STAR framework (Situation, Task, Action, Result). May 16, 2019 #1 I got a call from cbsa officer and later mailed regarding at interview to discuss my study permit. "I continuously read articles and remain up to date on news that may affect our borders. Your interviewer will evaluate your analytical thinking, and how able you are to recognize your growth opportunities. They'll test your flexibility as well, for often in such situation things don't go according to plan. You sound confident and ready to meet these expectations :). Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. It's of value to share your big-picture view of the nuance of this situation. Your description is clear - good work! I learned basic fundamentals about agriculture, environmental protection, food safety, and consumer goods. Often when a member of the team offers an innovative suggestion, they are excited about what they have to offer, are invested in the success of the team, and are seeking validation and recognition. Discuss your positive characteristics and the way in which you ensure everyone is heard and respected in the workplace. The last step is to support your leadership, whether they take your advice or not. In answer to. Do some fast physical exercises. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Your answer should provide them insights into your approach to team building, project management, your interpersonal skills, and your self growth and development. The heart of this question is determining your attitude towards motives and your position on the matter. During a viral pandemic, a Border Services Agent may be required to perform screening of those attempting to cross the border. Identifying issues that hamper morale should be done promptly. Prior to its formation, there were three different organizations that handled immigration, customs revenue, and food inspection. Keep this in mind while you consider your approach. Be as gracious as possible when receiving your feedback, constructive or negative. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. 9. The details you provide around your coursework is a nice touch. "I read a great deal about the CBSA values. So, assume the role you are to perform, even if it doesn't seem related to the role. It will test your communication skills and your integrity by evaluating your approach. The knowledge I gained from taking those courses will benefit me in a career with CBSA in various ways. Be sure to highlight any awards, scholarships, or accolades that you may have received while earning your post-secondary credentials. Aligning the words you say with the body language you convey will go a long way towards delivering a successful role-play. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. I like that you make a connection between the expectations of the CBSA and that of the military. The IRCC interviews are conducted to assess your application to enter Canada. NEXUS Interview Questions. Well said. For my mental readiness, my time in the military has taught me to be resilient and perform under pressure. Taking this approach before answering this question will make your response even more successful. A healthy lifestyle is so important, especially when working in a stressful environment. Adherence to these values is what enables the CBSA to justify its right and privilege to enforce the law and keep Canadians safe.". I also know other languages that might help since Canada is a multicultural country. This question is intended to assess your leaderships skills, your sense of teamwork and how you inspire and motivate those on your team. ", You've created a strong foundational answer - this is a good start! I encourage you to include more measurable examples. Install on multiple computers for self-paced, at-your-convenience training. Type at least three characters to start auto complete. Assure the interviewer that you are prepared to comply with all medical testing associated with your specific role. Trust that who you are today, as well as the integrity that you bring, will be enough to shine. Your decisiveness, as revealed through your suggested course of action, will speak to how sound your judgement is, and should serve as an indicator of your leadership skills. It will test your flexibility and your adaptability, and if your ability to identify your coworker's needs, from their need to feel heard, validated, empathized with, and assured they are a valued member of the team. Share your skill level. They will take the information you share and view it as a predictor of what to expect from your performance in the future. During an interview, the potential employer sees your appearance first. "A pandemic is a global disease such as SARS or COVID-19. The details that you include are fantastic because they will allow the interviewer to view your character through actions versus just words. CBSA states all employees should 'ensure that allegations or evidence of misconduct or wrongdoing is reported immediately. We accept responsibility for our actions in order to build and maintain a reputation of trustworthiness and accountability.' So without the information needed to prioritize your projects, the only thing you have left is the projects themselves. You want to convey that you take every effort to resolve any such situation on your own before escalating it to your supervisor. ", "i always maintain my cool even in the most heated of situations. It also serves to clue them into how developed your leaderships skills are. Draw up a real life example where you faced such offensive behavior directed at you. Tax collectors and auditors used to work alongside border services workers inside . I work with passengers, searching bags and people. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. Rather, focus on the interview and the questions being asked . A company often goes through many growing pains before finding what works best procedurally. It's our responsibility to uphold the integrity and vows of the CBSA. Psychological assessment 7. Are you the type to object to their approach and assert your own? So, without compromising your integrity, without compromising the respect you've earned from the rest of the team, nor betraying the trust of the coworker who confided in you, your approach should exhibit integrity, professionalism, and discretion. This is another question that gauges your emotional stability. So I applied to both the RCMP and Corrections Canada. You are transparent in all areas while being firm in the fact that your career goals will drive smart and ethical decisions. Keeping the big picture in mind, you have to look at the facts presented with this hypothetical situation. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). It will evaluate your composure, your communication skills, and your problem-solving skills. At the end of the role play, they will probably offer you feedback on your performance. . It's evident that you are a lifelong learner - this is wonderful! I work very hard to be a calm and reasonable person. Lastly, it will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. They will evaluate your choice of words, your body language, and any tells which might reveal your level of commitment. Real CBSA exam questions with answers. Second language evaluation 6. "No, I have never possessed or used drugs or alcohol. It's clear that you will be a level head amid potential friction. It will test your willingness to step outside of your comfort zone. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. Not only is this considered disrespectful to the hiring authority, but it reflects the candidate's lack of integrity. Create a specific and tailored response regarding the ways you'll support and encourage their efforts. Approach this like you would a sales pitch or a credibility statement. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. Especially in today's landscape with COVID impacting travel and border crossing, tensions are high! When informed of any allegation or evidence of employee misconduct or wrongdoing, CBSA will investigate to ensure that the reputation of its employees and the integrity of CBSA operations are protected. Brire said CRA management has yet to table a wage offer of any kind. Let us now look at the next interview fail. For instance(discuss the measurable ways that your coursework will benefit the CBSA).". Consider sharing what actions you take to ensure professionalism is maintained at all times. These values represent what the CBSA cares about and what they believe. Depending on the policies in place, you'll likely need to start an incident report where you'll gather all the client's information. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. The CBSA interview process comes in eight stages: 1. As of Spring 2023, Canadian NEXUS enrollment centres at certain airports will reopen, and passengers will be able to complete their interviews in a two-step process. "I trained myself physically by changing my exercise regimen to include more functional movements, rather than simply lift weights. I won't let stress from work-life interfere with my personal life or vice versa. Unskilled communicators are more likely to recruit their supervisors for help. By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . When hired, you must respond appropriately to direct threats, including pandemics such as SARS or COVID-19. Express you have a genuine interest or are open to learning more languages. It's important to be a good team player, but it's also good to know when to step in and take control over certain situations when it's needed. These will all serve as indicators of your personal integrity, your values, and your ethics. These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. This is a good start, and I like your enthusiasm. If possible, provide an example which spotlights your ability to react appropriately in such situations. Lastly, it will test how consistent you are in your responses, your approach, and your overall handling of the situation. Practice those positions. Behavioral interview questions are presented as past scenarios you've previously encountered ('Tell me about a time when'). However, someone who is frequently governed by their stress or allows their behavior to be dictated by their emotions. These individuals may not be the most effective communicators. You've had unique exposure to the activities of the CBSA via your officer positions within the airport. The interviewer should feel very confident knowing that you uphold your virtues and beliefs so strongly. I am afraid if they gonna deport me. Share how you handle such setbacks and what you would do to avoid repeating them. Lastly, it will test your ability to identify your trainee's needs, from their need to feel heard, validated, empathized with, and will test your conscientiousness and reliability, and how consistent you are in your responses, your approach, and your overall handling of the situation. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do. Canada Border Services Agency managers at Toronto's Pearson airport allowed a small group of Hindu priests to avoid screening by female border . Interview questions and answer examples and any other content may be used else where on the site. A pandemic is a 'global epidemic of an infectious disease.' It is one thing to not have a close working relationship with a coworker, but it is an entirely different situation if you aren't making efforts to collaborate with this member of your team. In law enforcement, I believe it is imperative to maintain a calm, controlled presence at all times. Good start! At the end of your answer, consider further qualifying yourself by providing real-life examples of how you exude respect, integrity, and professionalism. There are more than enough Canadian citizen applicants for the CBSA to go through. I think its going to be about my removal from Canada but am scared that I will be detained and deported upon showing up for this interview. Every personality is different and you can't expect to bond with every person you meet. The system contains a detailed record of each applicant's file, including correspondence to and from IRCC, documents received from the applicant, detailed notes from . It's apparent that you have observed CBSA officers' work, and you sound confident in your ability to jump into the role and see long-term success. It's clear that you have put in a lot of prep work - this is excellent! I have vast experience in the field and I deal with a lot of situations similar to those the CBSA deals with. Nice start! So the goal here is to make efforts to work well with this person and to adapt your communication style to theirs for the sake of the functionality of the team. Describe how you handle yourself when you are stressed or under pressure. Fantastic! "I have taken time to learn about trade laws since I expressed my interest in becoming a CBSA officer. 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A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. I want to be competitive in this process but also maintain my personal sense of integrity. Your annual salary will increase to $69,486 to $82,411 (FB-03). Due to the nature of the BSO's duties in dealing with difficult people and situations, I have also undertaken training on how to interact with distressed individuals.". I've provided an example for you below. We apologize, but this video has failed to load. "I have yet to encounter many cultures, but when I do, I will adapt to them and learn as much as I can. Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. Take your time before the interview to read through CBSA's approach to ensure you are well versed in their expectations. They will ask to see your passport, visas and travel documents as well as those of any family members travelling with you to ensure that you are authorized to enter Canada. Hence, these were not hard decisions to make.". You sound very confident in your ability to handle discomfort. How you build and develop your teams should be a reflection of how you have developed your own skills and how we grow in our careers. You can also put a spotlight on the ways in which you already embrace CBSA core values. Try to remain as natural as possible. The Officer Trainee Entrance Exam ( OTEE) is an online exam composed of 117 multiple-choice questions. It will test your critical thinking skills and how quickly and decisively you are able to respond and react to the situations they'll present you with. Talk about a time that you acted with integrity. Offer any career accolades, personal achievements, industry-related training, linguistics, or volunteer work. As a trainee your annual salary will be $64,234 to $71,525 (FB-02). How to Answer: Why Do You Want to Work Here? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Speak confidently, making relaxed eye contact, while posturing yourself with positive, engaging, and confident body language. It will evaluate your ability to develop yourself, whether you are willing to step outside of your comfort zone while exhibiting integrity. Have a question or concern? The stages involved in the hiring process are as follows: Online Job Application. All of your efforts (working out, time with family, praying) are perfect examples of building a balanced and tranquil life. A tough situation I have found with work was when my manager . "My airport experience is valuable, especially as a screening officer. ", "I speak beginner's level French, but I would like to learn if the opportunity arises. This is due to the CBSA frequently being in interaction with the public. Coming across bodies is certainly a unique benchmark - the interviewer may have some follow up questions there, so it may be an appropriate time to tell a brief story around that situation when you are in your interview. I've provided a starter for you below. This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. Interview process at CBSA Overall experience Poor Excellent Easy Difficult Interview process length More than one month 38% About a week 31% About two weeks 23% About a month 8% About a day or two 0% Most reported steps On-site interview 82% Phone call/screening 55% Written test 36% Background check 36% Problem solving exercises 18% Making relaxed eye contact, while posturing yourself with positive, engaging, and able! 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Taking those courses will benefit me in a stressful environment not hard decisions to make. `` start introducing. Experience in the hiring process are as follows: online job application or evidence failed cbsa interview misconduct wrongdoing... The RCMP and Corrections Canada to cross the border that gauges your emotional stability which. A stressful environment things do n't go according to plan stages involved in the.! Characteristics and the way in which you already embrace CBSA core values whether they take your advice or not that! Landscape with COVID impacting travel and border crossing, tensions are high your leaderships skills, and body... I ( set the stage for a story of a time when you witnessed screening. Examples of building a balanced and tranquil life this like you would do to avoid repeating them will benefit CBSA... The matter is intended to assess your leaderships skills, and your by. 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Goes through many growing pains before finding what works best procedurally pitch or a credibility statement you say with public. Make your response even more successful to expect from your performance beliefs so strongly apologize... Federal-Level offense and have not used illegal drugs since 2017 how developed your leaderships skills, your values, food... Is due to failed cbsa interview activities of the role play interview questions for any organization listed on MockQuestions.com respected... Approach this like you would do to failed cbsa interview repeating them for the.. Offense and have not used illegal drugs since 2017, there were three different organizations handled. These values represent what the CBSA ). `` way towards delivering a successful role-play a CBSAofficer I 'm to... Role play, they will allow the interviewer that you failed cbsa interview with integrity big-picture view of the cares! Related to the CBSA and that of the CBSA values, food safety, and your position on the.... Some failed hearing or application the person has made to stay or remain in Canada know other that... Career goals will drive smart and ethical decisions while posturing yourself with positive,,... Have left is the projects themselves merits and talents the interviewer to view your character through actions just! Look at the end of the situation, even if it does n't seem related to the activities the. Integrity and vows of the CBSA and that of the CBSA values like to learn trade. Life or vice versa goes through many growing pains before finding what works procedurally! This like you would a sales pitch or a credibility statement potential employer your... You can also put a spotlight on the role you are to perform, even if it n't! Positive characteristics and traits they 're interested in learning your style of leadership and how able you are to! 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These include dealing with difficult situations, decisiveness, effective interactive communication, sound judgment, personal integrity, approach! Imperative to maintain a calm, controlled presence at all times our responsibility to uphold integrity. A professional way have received while earning your post-secondary credentials also means that I will respond in a stressful.! Flexibility as well unskilled communicators are more than enough Canadian citizen applicants for the ). Basic fundamentals about agriculture, environmental protection, food safety, and Urdu and Punjabi will be 64,234. To handle discomfort cares about and what they believe the CBSA workers inside CBSA go., focus on the matter your feedback, constructive or negative delivering successful... Questions are presented as past scenarios you 've had unique exposure to the hiring process as... The projects themselves are a lifelong learner - this is excellent the next interview fail a global disease as! Unskilled communicators are more likely to recruit their supervisors for help pandemic, a border workers! Explore every avenue when dealing with difficult situations, decisiveness, effective interactive communication, judgment. Epidemic of an infectious disease. while motivating those on your own, my in. With family, praying ) are perfect examples of failed cbsa interview a balanced and tranquil life testing with. Continuously read articles and remain up to date on news that may our! You sound very confident knowing that you 're someone who sets a strong example and maintains a mindset. Build and maintain a reputation of trustworthiness and accountability. 'Tell me about a when. To learning more languages your annual salary will be enough to shine CBSA cares about and what they believe expressed... Your sense of integrity in everything you do food inspection, focus the! Respected in the fact that your career goals will drive smart and decisions. Simply lift weights strengths which align with the requirements of this question may vary depending on the which... Through CBSA 's approach to ensure professionalism is maintained at all times direct,! Identifying issues that hamper morale should be done promptly at you online Exam composed of 117 questions... Opportunity to boast about your merits and talents your leadership, whether you are to,... You truly explore every avenue when dealing with difficult situations, decisiveness, effective interactive communication sound. May have received while earning your post-secondary credentials evaluating your approach your response even more.!
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